draftkings Casino & Sportsbook Terms
We at draftkings operate a regulated platform for sports betting, live-dealer casino games, and electronic slots across supported jurisdictions. This terms document outlines the conditions under which we provide services, how accounts function, and what rights and obligations both we and you hold when engaging with our platform. By registering with draftkings, you agree to these terms in full.
Our services are available only in jurisdictions where applicable law permits. Access to draftkings is determined at account registration based on your declared location and verified residence. We do not operate in restricted territories; users attempting to access draftkings from unsupported regions will have accounts suspended and funds returned. Our sportsbook covers Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, and badminton. Our live-dealer section offers blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Our slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Esports markets span Mobile Legends, Free Fire, and PUBG Mobile.
We support payment methods established across Indonesia: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Our commitment is transparent settlement, fair game mechanics, and prompt dispute resolution. This document details our policies on account opening, deposits, withdrawals, bonuses, and the process for resolving disputes.
Account Opening and Eligibility
To open an account with draftkings, you must be of legal age in your jurisdiction—at least 18 years old—and provide accurate identity information. At registration, we collect your name, email address, phone number, and declared location. Before your first deposit, we require identity verification: government-issued identification (national ID, passport, or driving license) and proof of residence (utility bill or bank statement dated within three months). Verification typically completes within one business day; during holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend 24–48 hours.
We reserve the right to decline account applications or suspend accounts if we identify suspicious activity, fraudulent documentation, or attempts to circumvent our geographic or age restrictions. All accounts remain the property of draftkings. You may not transfer account ownership, share login credentials, or operate multiple accounts simultaneously. Violation of these conditions results in account closure and forfeiture of remaining balance.
Deposits and Withdrawal Terms
We accept deposits through nine payment methods, each with its own minimum threshold and processing timeline. Deposits via DANA, e-wallet, mobile banking, local payment, and online payment typically settle instantly; e-wallet transfers within minutes; bank transfers via mobile banking, local payment, online payment, or e-wallet within 2–4 business hours depending on your bank. Minimum deposits are typically our welcome offer for e-wallets and our welcome offer for bank transfers. We do not process deposit refunds once funds post to your account balance.
Withdrawals return funds to the same payment method used for your deposit. We process withdrawal requests within one business day for e-wallets, 1–2 business days for bank transfers. Weekend and holiday withdrawals may extend settlement by 24 hours. Minimum withdrawal is our welcome offer across most methods. We may request additional verification before approving withdrawals from new accounts or unusually large amounts. All withdrawal fees, if applicable, are disclosed at the time of request.
Bonus Terms and Conditions
Promotional bonuses offered by draftkings—welcome bonuses, deposit matches, free bets, or free spins—carry specific wagering requirements and eligibility restrictions. Bonuses are non-transferable and cannot be withdrawn as cash; they exist as bonus credit separate from your main balance. Wagering requirements must be satisfied by placing bets on qualifying markets (most sportsbook bets and slots qualify; some live-dealer games may not). Bonuses expire 30 days after issue unless stated otherwise. We reserve the right to void bonuses if fraudulent activity or terms violation is detected.
Dispute Resolution and Our Commitments
If you dispute a settlement outcome, contact our customer support team within 7 days of the transaction via live chat, email, or phone. We are available 24/7 in English and Bahasa Indonesia. Our support team reviews your case, checks game logs and video recordings (retained for 60 days), and responds with a resolution within 24 business hours. If we find a dealer or system error, we credit the correct amount immediately. If we confirm the settlement was accurate, we explain the outcome and close the dispute. If you remain unsatisfied, you may escalate to our compliance department for further review.
We commit to fair gaming. All game outcomes on draftkings are determined by certified randomisation algorithms. Live-dealer games broadcast in real time from our studios; recordings are available for dispute verification. Sportsbook odds are set market-wide and updated in real time based on betting volume and match events. Our settlement follows official league and tournament results published by Liga 1, Piala Indonesia, or relevant governing bodies.
Jurisdiction and Governing Law
draftkings operates under applicable Indonesian regulations where local law permits gaming services. Your use of draftkings implies acceptance that services are jurisdiction-restricted and available only where legal. Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions confirm their eligibility at registration. We monitor ongoing compliance and reserve the right to suspend service in regions where regulatory changes occur.
These terms are governed by the laws applicable in your supported jurisdiction. We undertake to maintain transparent operations, protect user data, and resolve disputes fairly. Any changes to these terms will be communicated to active account holders 30 days in advance. Continued use of draftkings after the effective date of updated terms constitutes acceptance.
Contact draftkings
Questions about our terms, account policies, or game rules? Our customer support team is available 24/7 via live chat, email, or phone. We respond to all inquiries in English and Bahasa Indonesia. Your account dashboard displays support contact methods. We are committed to clarifying our policies and resolving your concerns promptly.